Articulate Rise

Premier Vacations Planners has analyzed customer survey and quality assurance data and has determined that agents are struggling with connecting with the caller. Their current training consists of reviewing these concepts during the initial onboarding process. Customer service representatives need a refresher. Successful completion of this course will provide customer service representatives with the skills to connect with the caller and build rapport thereby creating a more positive customer service experience. 

Deliverables: Design Doc

Articulate Storyline

X Health is a fictional company that needs an annual HIPPA training module for employees to review their HIPPA practices. This module will be completed each year to ensure employees continue to be aware of the practice to protect patient information. Successful completion of this course ensures that all employees understand X Health HIPPA policy when handling protected patient information and will not disclose protected patient information outside of the provisions of X Health’s privacy practices. 

Deliverables: Design Doc Storyboard