ILT / vILT

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Making the Connection

ME Technical College provides continued education solutions to students. Employees must provide premier customer service to all students, their parents, and potential students and their parents who contact ME Technical College.  ME Technical College administration has seen an increase in the number of complaints of poor treatment of stakeholders who contact the school. Attending this training will empower employees with the skills needed to relate to the customer in any given situation thereby providing a more satisfactory customer service experience. 

Deliverables:         Design Document                  Facilitator Guide